, Service Quality, Faros Hotel Ayia Napa

Service Quality

We aim to offer our guests high-quality services for a pleasant stay at Faros Hotel. We recognize the rapid developments in the economic environment and the increasing competition in the tourist services industry, and we are determined through appropriate monitoring and control to address and overcome these challenges.

We are committed to maintaining the high levels our customers are accustomed to and at the same time complying with the integrated quality management system, the environment of food safety and occupational safety and health (ISO 9001: 2015, ISO 14001: 2015, ISO 22000: 2005 and OHSAS 18001: 2007), the legislative and regulatory requirements.

We respect the environment unlimited, and its protection is an essential and integral part of our mission. We are continually looking for ways to reduce the use of natural resources and comply with the requirements of the legislation. We consider environmental protection as our corporate and social responsibility debt, and we take part in local and national actions in Cyprus to encourage its maintenance.

The pursuit of a high level of protection for human life and health is one of our fundamental objectives. Our policy is to identify, evaluate and maintain control of every possible risk in such a way that our products and services do not harm the health of our customers.

Our goals include:

  • Measure analysis and improve system efficiency and company performance.
  • Monitor and improve customer satisfaction.
  • Keeping space and working environment pleasant.
  • Provision of systematic preventive maintenance of equipment for the health and safety of our customers.
  • Improvement of internal and external communication for immediate customer service.
  • Compliance with the requirements of the legislation

Our promise

Our goal is to provide high-quality services, unsurpassed food hygiene and environmentally friendly policies.

Our determination to excel is steady and continuous, and we always encourage our customers and staff to suggest ways to maintain our high levels and improve all aspects of our customer service.

The adoption of a quality, environmental, hygiene and food safety management system is a strategic decision for the company because it looks forward to continually improving performance.


Faros Hotel is awarded the «Gold Metal — We Protect the Environment 2019 ’’ by the Cyprus Centre for Environmental Research and Education (CY.C.E.R.E)