Service Quality

Service Quality & Customer Satisfaction

Welcome To A Hotel Where You Can Have It All!

Situated in the cosmopolitan resort of Ayia Napa, the 4-star Faros Hotel offers you the ideal setting for a great holiday in Ayia Napa, Cyprus. Within the Ayia Napa harbour area and the lively city centre a 5-minute stroll away, allows you to experience all the action within a calm and elegant environment. Only 300m from the nearest beautiful sandy beach in Ayia Napa with many restaurants, cafes, bars and many other amenities all on your doorstep waiting to explore them.

The quality of our service promises to fulfil your holidays with one of a kind experience, while we’ll taking care of every single detail providing you and your beloved ones the chance to escape and relax.

Our breath-taking free form swimming pool a major attraction in itself, featuring fountains and waterfalls, will be the background of your most beautiful vacation memories. Extended with paved gardens and pergolas for open-air dining enjoying stunning views of the pool and the gardens, while an imaginative A la carte Menu is served together with rich Buffet Nights, you will be living your tasting paradise.

Renowned for our high standard accommodation and personalized services with attention to detail, in combination with cosy and elegant rooms and extensive amenities, facing breathtaking views, we ensure you that you will have an unforgettable experience.

High-quality services
for a pleasant stay

Our promise

Our goal is to provide high-quality services, unsurpassed food hygiene and environmentally friendly policies.

Our determination to excel is steady and continuous, and we always encourage our customers and staff to suggest ways to maintain our high levels and improve all aspects of our customer service.

The adoption of a quality, environmental, hygiene and food safety management system is a strategic decision for the company because it looks forward to continually improving performance.

Faros Hotel is awarded the “Gold Metal – We Protect the Environment 2019 ’’ by the Cyprus Centre for Environmental Research and Education (CY.C.E.R.E)

Our Goals

  • Measure analysis and improve system efficiency and company performance.
  • Monitor and improve customer satisfaction.
  • Keeping space and working environment pleasant.
  • Provision of systematic preventive maintenance of equipment for the health and safety of our customers.
  • Improvement of internal and external communication for immediate customer service.
  • Compliance with the requirements of the legislation